CLICKOR LTD — Refund & Cancellation Policy
Effective Date: October 12, 2026
1. Merchant of Record and Payment Processing
All payments, purchases, and subscriptions for Packy Package Tracker are processed by Paddle, which acts as the Merchant of Record for these transactions.
Paddle is responsible for processing payments, calculating and collecting applicable taxes, and handling refund requests in accordance with its policies and applicable law.
All purchases processed by Paddle are subject to:
Nothing in this policy limits or overrides any mandatory consumer rights under applicable law.
2. Refund Requests
All refund requests are handled by Paddle, our Merchant of Record, in accordance with Paddle's Buyer Terms, Refund Policy, and applicable consumer protection laws.
To request a refund, please visit:
Paddle Customer Support — https://paddle.net/
Customers can use Paddle's support portal to request assistance with refunds, payments, and billing-related issues.
For additional assistance, customers may also contact our support team at:
packyapp.hello@gmail.com
CLICKOR LTD may assist customers with refund-related inquiries by coordinating with Paddle where appropriate.
Refund eligibility is determined in accordance with Paddle's policies, any applicable purchase-specific commitments, and applicable consumer protection laws.
3. Subscription Terms
Packy Package Tracker offers subscription-based services with automatically recurring billing.
Subscription plans may vary in price, billing frequency, trial availability, and promotional offers.
The specific terms applicable to each subscription, including the subscription price, billing frequency, any applicable free trial, the date and amount of the first payment, and automatic renewal conditions, are disclosed during checkout before the customer completes their purchase.
Where applicable, subscriptions automatically convert from a free trial to a paid subscription unless cancelled before the trial period ends.
Applicable taxes are calculated and collected by Paddle based on the customer's location. The total amount payable, including applicable taxes, is displayed during checkout before the customer confirms the purchase.
Subscriptions automatically renew according to the billing frequency and pricing terms disclosed at checkout unless cancelled by the customer.
4. Subscription Cancellation
Customers may cancel their subscriptions at any time.
After completing the subscription checkout, customers receive a confirmation email containing a link to their personal account, where they can securely access and manage their subscriptions.
To cancel a subscription:
Open the personal account link provided in the confirmation email.
Sign in to the customer account.
Navigate to the subscription management section.
Select the cancellation option and confirm the cancellation.
Customers may also contact Paddle through https://paddle.net/ for subscription-related assistance.
Cancellation during a free trial
If a subscription is cancelled before the end of an applicable free trial, no payment will be charged for the first paid subscription period.
Cancellation after a free trial or during a paid subscription
Cancellation prevents future automatic renewals.
Unless otherwise required by applicable law or the terms disclosed at purchase, cancellation does not automatically entitle the customer to a refund of payments already processed.
Access to paid subscription features generally remains available until the end of the current paid billing period, unless otherwise specified in the applicable subscription terms.
5. UK, EEA and Other Consumer Rights
Customers located in the United Kingdom, European Economic Area (EEA), and other jurisdictions may have statutory cancellation, withdrawal, and refund rights under applicable consumer protection legislation.
These rights may include rights provided under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable EEA consumer protection laws.
Certain exceptions to statutory withdrawal rights may apply to digital content and services, subject to the requirements of applicable law, including any required customer consent and acknowledgment.
Nothing in this Refund & Cancellation Policy excludes, restricts, or overrides any mandatory consumer rights.
Where statutory rights apply, they take precedence over any conflicting provisions of this policy.
6. Technical Issues
If customers experience technical difficulties accessing or using Packy Package Tracker, they may contact our support team:
packyapp.hello@gmail.com
We will make reasonable efforts to investigate and resolve reported technical issues.
Customers may also submit refund requests related to technical issues directly to Paddle:
Such requests will be handled in accordance with Paddle's Buyer Terms, Refund Policy, and applicable consumer protection laws.
7. Unauthorized Transactions and Billing Disputes
If a customer does not recognize a transaction or believes a payment was unauthorized, they should contact Paddle directly:
Paddle can assist with investigating transactions, billing inquiries, and applicable refund requests.
Nothing in this policy limits customers' rights to contact their bank or payment provider regarding unauthorized transactions or payment disputes.
8. Changes to This Policy
CLICKOR LTD may update this Refund & Cancellation Policy from time to time.
Any updates will be published on this page and will apply prospectively.
Changes to this policy do not retroactively remove or reduce any rights or guarantees applicable to purchases made before the effective date of the changes.
9. Contact Information
Merchant of Record — Billing and Refunds
Paddle Customer Support
Product Support
CLICKOR LTD
Email: packyapp.hello@gmail.com
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