Refund Policy

CLICKOR LTD · 12/01/2024

This Refund Policy applies to all purchases, including subscriptions, made through Packy Package Tracker, operated by CLICKOR LTD.

All payments are processed securely by Paddle on behalf of CLICKOR LTD.

By purchasing any paid features or subscriptions, you agree to this Refund Policy.

Payment Authorization

By providing payment information, you authorize us to charge the applicable fees for the selected services.

Subscription Terms

The app may offer auto-renewable subscriptions.


By purchasing a subscription, you agree that:

  • Subscriptions renew automatically unless cancelled before the end of the current billing period.

  • You are responsible for managing and cancelling your subscription.

  • Cancellation will take effect at the end of the current billing period.

  • No partial refunds are provided for unused portions of an active subscription period unless otherwise required by applicable law.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for eligible purchases.

Customers may submit a refund request within 30 days of the original transaction date by contacting our support team.

Each refund request is reviewed individually by our support team and evaluated based on the specific circumstances of the case.

While we strive to provide fair and reasonable resolutions, refunds are not automatically granted and may be declined in cases including, but not limited to:

  • Fraudulent activity;

  • Abuse of the refund policy;

  • Multiple repeated refund requests;

  • Violations of our Terms of Service;

  • Situations where the purchased services have been substantially consumed or misused.

Our goal is to resolve customer concerns quickly and fairly and to ensure customer satisfaction whenever possible.

Unauthorized Transactions

If you believe a transaction was unauthorized, please contact us immediately.

We may request additional information to verify the claim before issuing a refund.

European Economic Area (EEA)

If you are located in the European Economic Area (EEA), you may have certain statutory rights regarding digital services under applicable consumer protection laws.

By purchasing and immediately accessing digital content or services, you expressly consent to immediate performance and acknowledge that certain withdrawal rights may be limited or waived where permitted by law.

Nothing in this Refund Policy limits any mandatory consumer rights that may apply under local law.

Technical Issues

If you experience technical problems accessing the service:

  • Contact us at packyapp.hello@gmail.com;

  • Our team will investigate the issue;

  • We will make reasonable efforts to resolve the problem promptly.


Where a technical issue materially prevents access to the paid service and cannot be resolved within a reasonable timeframe, a refund may be issued at our discretion.

Chargebacks

We encourage customers to contact our support team before initiating a chargeback so that we can attempt to resolve any issue directly.

Unauthorized or fraudulent chargeback activity may result in suspension or termination of access to the service where permitted by applicable law.

Changes to This Policy

CLICKOR LTD reserves the right to modify this Refund Policy at any time.

Any updates will be posted on this page and become effective upon publication.

Contact Us

If you have any questions or would like to request a refund, please contact us:


packyapp.hello@gmail.com



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